McMaster-Carr's amazing same-day ground shipping
This past Monday at about 2am (up late as usual), I ordered about $150 of parts across 24 different items (screws, bolts, nuts, drill bits, taps, etc.) from McMaster-Carr. I selected "Ground" shipping instead of "Next Day Air" or pick-up. As usual with McMaster-Carr, I didn't know the actual shipping cost I'd be charged. That usually makes me hesitant, and on most websites stops me from getting through the checkout process at all, but I'd ordered them from them in the past and had seen them charge roughly the actual rates for UPS Ground.
Monday at 10:30am, my order was tagged as shipped on their website.
And after dealing with processing a near-record volume of orders to ship ourselves, literally as we were walking out from the NerdKits office to hop in the car and go out for a late lunch around 3pm, there was a delivery truck in the driveway with my parts!
Same-day delivery from their LA warehouse to San Diego, even when I selected "Ground". I probably would have been waiting longer if I had selected "Next Day Air"!
And the shipping charge? Less than $7, for ~8 lbs and a fairly large box, same day delivery. It would have cost me much more than that in gas just to drive to their warehouse.
That's an incredible customer experience. It makes me much more likely to order from them in the future -- even though I will try not to expect same-day delivery again.

